PanTerra Networks Launches Connect AI for Smarter Video Conferencing and Contact Center AI for Seamless Customer Engagement

PanTerra Networks, a leader in AI powered customer-engaging cloud communications solutions, is thrilled to announce the launch of Connect AI and Contact Center AI, two transformative enhancements to its flagship Streams platform. These innovations are designed to elevate enterprise collaboration and redefine customer engagement (CX) through AI driven insights and automation.

Connect AI brings next-level video conferencing capabilities to businesses of all sizes. With enterprise-grade security, one-click meeting access, and seamless integration with Outlook and Google Calendars, Connect AI simplifies collaboration for hybrid and remote teams. Its standout features include:

· Live Captioning and Meeting Transcriptions: Real-time captions and detailed transcriptions ensure no key information is lost, enhancing accessibility and accuracy.

· AI Generated Summaries: Post-meeting AI summaries deliver actionable insights and meeting sentiment, allowing teams to focus on next steps rather than administrative follow-ups.

· Enhanced Engagement Tools: Host up to 1,000 participants with advanced features like audience roles, hand-raising, and video paging, making large-scale meetings more interactive and efficient.

· Supervisory Mode: Monitor, whisper, or join multiple meetings through the Streams Unified Live Monitor, enabling advanced training and quality assurance.

Contact Center AI empowers businesses to deliver personalized, omnichannel customer experiences at scale. Combining predictive analytics, conversational AI, and workforce optimization tools, this solution transforms every touchpoint into an opportunity for meaningful engagement. Key features include:

· Omnichannel Engagement: Seamlessly connect with customers across voice, chat, email, and social channels.

· Agent Assist and Sentiment Analysis: Equip agents with real-time guidance and sentiment insights to improve resolutions and customer satisfaction.

· Actionable Insights and Automation: AI powered analytics provide deeper customer insights, while workflow automation optimizes efficiency.

· Real-Time Transcriptions and Summaries: Capture detailed customer interactions to improve resolution times and operational performance.

“At PanTerra, we’re committed to helping businesses achieve more with less effort. Connect AI and Contact Center AI represent the next evolution of communication and engagement solutions, making it easier for organizations to collaborate, connect, and create meaningful customer experiences,” said Arthur Chang, President and CEO of PanTerra Networks. “With these AI enhanced innovations, we’re empowering enterprises to work smarter, stay agile, and be competitive in the marketplace.”

Both Connect AI and Contact Center AI are fully integrated into PanTerra’s Streams platform, offering organizations a seamless, all-in-one solution for unified communications and customer engagement. PanTerra eliminates the complexity of managing multiple tools by delivering enterprise-grade reliability, scalability, and security from a single platform.

Headquartered in Silicon Valley, PanTerra Networks is a leading provider of customer-engaging cloud communications solutions. With over 20 years of innovation, PanTerra serves mid-market enterprises across diverse industries, delivering scalable, secure, and AI powered tools that enhance productivity and customer experiences.

For more information about Connect AI, Contact Center AI, or the Streams platform, visit www.panterranetworks.com.

Media Contact:

PanTerra Networks
Phone: +1 800.805.0558
Email: sol.hurtado@panterranetworks.com