SAN JOSE, CA, February 27, 2026 — PanTerra Networks today announced the release of its Microsoft Teams Phone System Complete Buyer’s Guide for 2026, created for IT leaders and business decision-makers evaluating Microsoft Teams calling options and AI-powered communications. The guide provides a clear framework for comparing licensing, total cost of ownership, operational requirements, and resilience during Microsoft Teams outages.
Many organizations adopt Microsoft Teams calling, expecting a straightforward add-on. In practice, buyers often face multiple licensing paths and calling configurations, along with a critical operational risk. The Buyer’s Guide highlights that when Microsoft Teams experiences an outage, Microsoft Teams Phone calling can be impacted and there is no automatic failover.
The guide also outlines how Streams.AI approaches continuity differently. Streams.AI works within Microsoft Teams when Microsoft Teams is available and is designed to keep communications running during an outage through the Streams.AI desktop and mobile applications, as well as supported IP phones.
What the Buyer’s Guide Covers
The Buyer’s Guide is organized around the questions Microsoft Teams buyers need to answer before committing to a calling model:
- Total cost of ownership and licensing complexity The guide includes cost examples showing how Microsoft Teams Phone deployments can add up once licensing and connectivity components are included. It also compares those costs to Streams.AI in a 100-user scenario.
- Business continuity during Microsoft Teams outages The guide explains the practical impact of Microsoft Teams downtime on calling and outlines continuity options, including the differences between Microsoft Teams Phone and Streams.AI.
- AI-driven call handling for a better caller experience Streams.AI includes Luna AI, an AI-powered voice receptionist designed for natural, conversational routing. Callers can speak normally to reach the right person or department.
Built for Microsoft Teams Buyers Who Want Clarity
The Buyer’s Guide is intended for organizations deciding between Microsoft Teams calling options such as Calling Plans, Operator Connect, and Direct Routing, and for Microsoft Teams who want to understand how AI and continuity fit into the decision. It also explains how Streams.AI delivers calling and communications in Microsoft Teams without requiring Microsoft Teams Phone licenses, Microsoft Calling Plans, or Direct Routing infrastructure.
To download the Streams.AI Microsoft Teams Phone System Complete Buyer’s Guide for 2026, visit PanTerra Networks or request a copy from the team.
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About PanTerra
PanTerra Networks is a leading provider of secure, AI-powered unified communications and customer engagement solutions for mid-market and enterprise organizations. Founded in 2001, PanTerra has over two decades of innovation in UCaaS and AI-driven communication technologies, delivering high-performance, reliable, and scalable solutions that help teams communicate faster, collaborate smarter, and engage customers more effectively.
PanTerra's Streams.AI platform has earned industry recognition including the INTERNET TELEPHONY Excellence Award for Best Admin Portal, and powers mission-critical communications for healthcare networks, financial services firms, distributed enterprises, and thousands of organizations nationwide.
Learn more at: www.panterranetworks.com
Contact information:
For more information, please visit www.panterranetworks.com or call us at +1 800.805.0558 or email us at info@panterranetworks.com.
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