PanTerra Brings Streams.AI Unified Communications Experience Into Microsoft Teams
PanTerra Launches Streams.AI for Microsoft Teams, Delivering a Fully Integrated Unified Communications Experience Inside Teams
San Jose, California — January 5, 2025 — PanTerra Networks announced Streams.AI for Microsoft Teams, a deep native integration that brings PanTerra’s full unified communications platform directly into Teams. Unlike basic calling add-ons, Streams.AI delivers enterprise-grade calling, messaging, analytics, and AI-powered capabilities—without external apps or Microsoft Teams Phone requirements. Built for business continuity, Streams.AI keeps communications running even during Teams outages, while simplifying IT operations and reducing total cost of ownership for Teams-centric organizations.
A Unified Communications Layer Inside Microsoft Teams
Many organizations operating in Teams rely on multiple disconnected systems to enable calling, messaging, and faxing — often involving several vendors, overlapping licenses, and complex routing configurations.
Streams.AI for Microsoft Teams helps reduce this fragmentation by consolidating core communication functions inside the Teams experience.
With Streams.AI, Teams users gain:
- Business calling through PanTerra’s carrier-grade network
- Integrated SMS/MMS from company numbers
- Digital faxing with full queue visibility
- Unified voicemail with folders, filtering, and bulk actions
- Presence-enabled contacts across the company, Teams, and imported lists
- AI-driven voice routing through Luna AI
- Advanced softphone controls for professional call handling
- Seamless operation across desktop and mobile environments
This unified approach ensures consistent user experiences, simplifies support, and reduces administrative workloads across IT and telecom teams.
Built Natively Into the Teams Experience
Streams.AI integrates directly into Teams tabs and menus, giving users access to calling, voicemail, text messaging, fax, and contacts without leaving the Microsoft interface they already rely on. Key capabilities include:
- Phone: Dialing, speed dials, call history, routing preferences, and device selection
- Active Call Badge: One-click access to supervised/blind transfer, conferencing, call park, recording (where permitted), and other professional call controls
- Messaging & Fax: Send and receive SMS/MMS and fax with real-time status updates and organized views
- Contacts: Unified directory with presence indicators and instant communication actions
Throughout all workflows, Streams.AI maintains a consistent, Teams-native experience — removing the friction of switching between apps and windows.
Streamlined Administration and Automated Provisioning
Streams.AI for Microsoft Teams leverages Entra ID to automate provisioning and de-provisioning. When a user is added to the appropriate Microsoft 365 group, Streams.AI automatically creates and configures their communication profile; removing a user disables their telephony profile accordingly. This eliminates manual data entry and dramatically improves governance and onboarding efficiency.
Administrators also benefit from PanTerra’s simplified management portal, which provides intuitive control over routing policies, voicemail rules, call recording permissions, number assignments, device preferences, and fax lines — without the complexity of native Teams Phone configuration or specialized Microsoft telephony certifications.
AI-Powered Call Handling With Luna AI
Streams.AI includes Luna AI, PanTerra’s natural-language virtual receptionist that replaces rigid menu-based auto attendants. Callers can speak naturally to reach the right people or departments, improving speed and accuracy at the entry point of the call flow and enhancing the customer experience.
Reliability, Security, and Cost Efficiency
Streams.AI operates on PanTerra’s secure cloud infrastructure, delivering 99.999% uptime, carrier-grade voice quality, and enterprise-level security and compliance. Organizations adopting Streams.AI for Microsoft Teams eliminate the need for multiple communication vendors, costly Teams telephony add-ons, and complex Direct Routing deployments while consolidating billing and support with a single provider.
Availability
Streams.AI for Microsoft Teams is now available to PanTerra customers on Streams.AI Business Plus and Professional Plus plans at no additional integration cost. The solution requires an active PanTerra subscription and a Microsoft Teams account. Deployment is typically completed without lengthy setup, allowing most customers to go live quickly.
Executive Commentary
“Microsoft Teams has become the collaboration home for millions of workers, but communication tools around it have remained fragmented and costly,” said Arthur Chang, President & CEO of PanTerra Networks. “Streams.AI for Microsoft Teams brings the full power of our unified communications platform directly into Teams — without additional Microsoft licensing, without Direct Routing projects, and without forcing users to leave the environment they work in every day. It simplifies IT management and elevates the communication experience for every user.”
About PanTerra Networks
PanTerra is a leading provider of secure, AI-powered unified communication and customer engagement solutions for mid-market and enterprise organizations. With more than a decade of innovation in UCaaS and AI-driven communication technologies, PanTerra delivers high-performance, reliable, and scalable solutions that help teams communicate faster, collaborate smarter, and serve customers more effectively.
Learn more at: www.panterranetworks.comContact: info@panterranetworks.com | +1 800.805.0558
