With Streams.AI for Microsoft Teams, organizations keep the interface employees already use—while reducing outage risk and eliminating the licensing costs and administrative
SAN JOSE, CA, UNITED STATES, January 6, 2025 — PanTerra Networks today announced the launch of Streams.AI for Microsoft Teams, a native application that delivers enterprise-grade calling, business messaging, and secure fax directly inside Microsoft Teams—without the licensing cost, operational complexity, or single-point-of-failure risk of Microsoft Teams Phone.
Unlike Microsoft Teams Phone solutions that rely entirely on Microsoft’s calling infrastructure, Streams.AI operates on PanTerra’s carrier-grade cloud platform. If Microsoft Teams becomes unavailable, communications automatically fail over to PanTerra’s Streams applications and devices—keeping employees connected and customers reachable regardless of Microsoft’s service status.
For many organizations, Microsoft Teams is the daily workspace for internal collaboration and customer-facing communication. But Microsoft Teams outages create a measurable business continuity risk—especially for organizations running telephony entirely through Microsoft Teams Phone.
Microsoft Teams has experienced more than 112 outages since August 2023, averaging roughly one significant disruption every 4–5 days. When Microsoft Teams becomes unavailable, Microsoft Teams Phone-dependent organizations can lose access to inbound and outbound calling—impacting sales, support, and customer experience.
At the same time, Microsoft Teams Phone licensing typically costs $8–$12 per user per month, adding $9,600 to $14,400 annually for a 100-user organization—on top of existing Microsoft 365 subscriptions.
Streams.AI for Microsoft Teams is designed to keep Microsoft Teams as the interface employees already know—while eliminating dependence on Microsoft’s telephony uptime.
The result: Microsoft Teams stays the workspace—but communications no longer stop when Microsoft Teams goes down.
\nStreams.AI for Microsoft Teams includes the core capabilities of PanTerra’s Streams.AI platform:
All features are accessible inside Microsoft Teams tabs and menus during normal operation—reducing user friction and minimizing additional training.
Microsoft Teams Phone administration is often distributed across multiple systems, including Microsoft Teams Admin Center, Microsoft 365 Admin Center, Azure Portal, PowerShell, and legacy consoles. PanTerra’s Streams Admin Portal provides centralized control in one interface and has been recognized with the INTERNET TELEPHONY Excellence Award for Best Admin Portal.
Key advantages include:
Streams.AI for Microsoft Teams includes Luna.AI, PanTerra’s intelligent virtual receptionist that routes calls based on intent.
Instead of forcing callers into “press 1 for sales” menus, Luna enables natural language requests (for example, “I need help with an invoice”). Luna interprets intent and routes calls accordingly—reducing friction and improving customer experience.
Critical advantage: during Microsoft Teams outages, Luna continues routing calls through PanTerra’s infrastructure, helping organizations maintain consistent call handling even when Microsoft Teams is unavailable.
Streams.AI for Microsoft Teams runs on PanTerra’s secure, carrier-grade infrastructure:
Organizations using Streams.AI for Microsoft Teams require zero Microsoft Teams Phone licenses, removing:
For a 100-user organization, that represents $9,600 to $14,400 in annual licensing savings, and a single avoided Microsoft Teams outage can protect far more in lost productivity and customer impact.
Streams.AI for Microsoft Teams is available immediately to PanTerra customers on Streams.AI Business Plus and Professional Plus plans, with no additional integration cost.
Most organizations go live within 11 business days, with pilot deployments possible in as little as three days.
“Microsoft Teams is where people work—but it shouldn’t be where communications reliability ends,” said Arthur Chang, President & CEO of PanTerra Networks. “Streams.AI for Microsoft Teams keeps users working inside Microsoft Teams while ensuring communications stay available even when Microsoft services go down. Organizations get enterprise-grade calling, intelligent AI routing, and award-winning management tools—without Microsoft licensing overhead, without Direct Routing complexity, and without the vulnerability of a single point of failure.”
PanTerra Networks is a leading provider of secure, AI-powered unified communications and customer engagement solutions for mid-market and enterprise organizations. Founded in 2001, PanTerra delivers carrier-grade UCaaS reliability, intelligent automation, and centralized administrative control through its Streams.AI platform—supporting healthcare networks, financial services firms, distributed enterprises, and thousands of organizations nationwide.
Learn more at: www.panterranetworks.com
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